Coffee Cup Solutions provides support to the Berkshire region, one of our key areas is Reading where the expanding small business support requirements are constantly growing. Based in Wokingham, we’re just a short 8 miles away from the town centre and can be on-site in a short amount of time.
When a support request is made, either from our innovative Support Desk system or over the phone you’re guaranteed top quality support. Most problems can be fixed over the phone remotely, with us remotely controlling your hardware. All support customers have a secure PIN to access our remote support. Our support team is based in Wokingham and is not outsourced overseas. They’re a friendly team who will patiently work with you to fix the issue.
Engineer Site Visits to Reading
If we find out that the problem cannot be resolved from our telephone support. We dispatch an engineer out to Reading to resolve the issue. Our response times are very good and we can have an engineer on your site the same day when needed. In case of an emergency we can be out within 2 hours.
We can package a support contract for you which can guarantee a level of support as well as 24/7 monitoring.