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Our NetScaler ADC & ADM Support Services are designed to deliver and maintain service performance, security, and reliability.

  • Preventing service impacting issues before they happen through proactive performance monitoring, maintenance, and incident management, by detecting and resolving potential issues before they occur.
  • Optimise performance by proactively monitoring your appliances and ensuring appliance configuration is continually reviewed.
  • Cut the costs of keeping appliances up to date through product lifecycle planning and delivering firmware updates as a continual service, rather than one-off project.
  • Reduce risk by Accelerating the implementation of security threat mitigations and fixes. We work closely with NetScaler to identify and patch or mitigate newly exposed vulnerabilities quickly and efficiently

Coffee Cup have extensive experience in designing, implementing and supporting physical, virtual and containerised NetScaler ADC appliances hosted both on premises or in a public cloud.

Think of us as part of your team

We extend your service delivery team by taking on ownership of the virtual desktop delivery infrastructure, allowing us to deliver continual improvement to your virtual application and desktop solution to move with changes in technology.

Services Include:
  • Proactive Incident management
  • Proactive monitoring
  • Out of hours support
  • Service reporting & reviews
  • Technology road mapping & strategy review
  • License review and management
  • Firmware updates
  • Configuration backups
  • Regular performance & security configuration reviews
  • Capacity planning
  • Certificate renewals
  • Business continuity planning & testing
  • Change management & implementation

Other items in Advanced Services