Our Application and Desktop delivery Support Services are designed to deliver and maintain an excellent end user experience for virtual application or desktops, ensuring service performance, security, and reliability.
- Preventing service impacting issues before they happen through proactive performance monitoring, maintenance, and incident management, by detecting and resolving potential issues before they occur.
- Optimise end user experience and performance by proactively monitoring from hypervisor, session hosts, through to the user process level and assessing the stress levels, using intelligent algorithms designed specifically for virtual application and desktop workloads.
- Cut the costs of keeping Virtual Application and Desktop Infrastructure up to date through product lifecycle planning and delivering infrastructure updates as a continual service, rather than one-off project.
- Reduce risk by accelerating the implementation of security threat mitigations and fixes. We work closely with our technology partners to identify and patch or mitigate newly exposed vulnerabilities quickly and efficiently
We are specialists in industry leading Application & Desktop Delivery technology from Microsoft, Citrix & VMWare.
Think of us as part of your team
We extend your service delivery team by taking on ownership of the virtual desktop delivery infrastructure, allowing us to deliver continual improvement to your virtual application and desktop solution to move with changes in technology.
- Proactive Incident management
- Proactive Monitoring
- Out of hours support
- Service reporting & reviews
- Technology road mapping & strategy review
- License review and management
- Infrastructure Patching
- Application packaging
- Lifecycle planning
- Business continuity planning & testing
- Change management & implementation
- Virtual machine image management