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Service Delivery Manager

Andrew Palmer

“Having worked in the IT Industry for over 20 years in a range of business sectors – customer service, collaboration, engagement and building relationships are so important to delivering technology and services to meet business needs.


Coffee Cup have a real “one team” culture with fantastic teams and individuals that have a real passion for delivering services and technology to our customers.”


As the Service Delivery Manager for Coffee Cup Solutions, Andy is responsible for managing a passionate technical team to deliver a range of Citrix services to our customer base. He is the focus point to build and maintain these customer relations. These services include proactive operational support, proactive system monitoring, product lifecycle management and service transition. Andy has a real passion for customer relations and loves all aspects of enhancing IT services to customers.

Other life interests for Andy include being a football season ticket holder at Queens Park Rangers and owner a VW campervan which gives him the weekends away to reflect and wonder about the world.

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