Privacy Policy

Types of Data collected

Among the types of Personal Data that coffeecupsolutions.com collects, by itself or through third parties, there are: Cookies, Usage Data, email address, first name, last name, phone number and company name.

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.
Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using coffeecupsolutions.com.

Unless specified otherwise, all Data requested by coffeecupsolutions.com is mandatory and failure to provide this Data may make it impossible for coffeecupsolutions.com to provide its services. In cases where coffeecupsolutions.com specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.

Users who are uncertain about which Personal Data is mandatory are welcome to contact Coffee Cup Solutions.
Any use of Cookies – or of other tracking tools – by coffeecupsolutions.com or by Coffee Cup Solutions of third-party services used by coffeecupsolutions.com serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.

Users are responsible for any third-party Personal Data obtained, published or shared through coffeecupsolutions.com and confirm that they have the third party’s consent to provide the Data to Coffee Cup Solutions.

Mode and place of processing the Data

Methods of processing

Coffee Cup Solutions takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.

The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to Coffee Cup Solutions, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of coffeecupsolutions.com (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by Coffee Cup Solutions. The updated list of these parties may be requested from Coffee Cup Solutions at any time.

Legal basis of processing

Coffee Cup Solutions may process Personal Data relating to Users if one of the following applies:

– Users have given their consent for one or more specific purposes. Note: Under some legislations Coffee Cup Solutions may be allowed to process Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law;

– Provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;

– Processing is necessary for compliance with a legal obligation to which Coffee Cup Solutions is subject;

– Processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in Coffee Cup Solutions;

– Processing is necessary for the purposes of the legitimate interests pursued by Coffee Cup Solutions or by a third party.

In any case, Coffee Cup Solutions will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Place

The Data is processed at Coffee Cup Solutions’ operating offices and in any other places where the parties involved in the processing are located.

Depending on the User’s location, data transfers may involve transferring the User’s Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.

Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by Coffee Cup Solutions to safeguard their Data.

If any such transfer takes place, Users can find out more by checking the relevant sections of this document or inquire with Coffee Cup Solutions using the information provided in the contact section.

Retention time

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.

Therefore:

– Personal Data collected for purposes related to the performance of a contract between Coffee Cup Solutions and the User shall be retained until such contract has been fully performed.

– Personal Data collected for the purposes of Coffee Cup Solutions’ legitimate interests shall be retained as long as needed to fulfil such purposes. Users may find specific information regarding the legitimate interests pursued by Coffee Cup Solutions within the relevant sections of this document or by contacting Coffee Cup Solutions.

Coffee Cup Solutions may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, Coffee Cup Solutions may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.

Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

The purposes of processing

The Data concerning the User is collected to allow Coffee Cup Solutions to provide its Services, as well as for the following purposes: Analytics, Managing contacts and sending messages and Contacting the User.

Users can find further detailed information about such purposes of processing and about the specific Personal Data used for each purpose in the respective sections of this document.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

Analytics

The services contained in this section enable Coffee Cup Solutions to monitor and analyse web traffic and can be used to keep track of User behaviour.

Google Analytics (Google Inc.)

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of coffeecupsolutions.com, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States – Privacy Policy – Opt Out. Privacy Shield participant.

Contacting the User

Contact form (coffeecupsolutions.com)

By filling in the contact form with their Data, the User authorizes coffeecupsolutions.com to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.

Personal Data collected: company name, email address, first name, last name and phone number.

Mailing list or newsletter (coffeecupsolutions.com)

By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning coffeecupsolutions.com. Your email address might also be added to this list as a result of signing up to coffeecupsolutions.com or after making a purchase.

Personal Data collected: company name, email address, first name, last name and phone number.

Managing contacts and sending messages

This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User.

These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.

MailChimp (The Rocket Science Group, LLC.)

MailChimp is an email address management and message sending service provided by The Rocket Science Group, LLC.

Personal Data collected: company name, email address, first name, last name and phone number.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

Marketing

Facebook, LinkedIn & Instagram.

Type of data:

Technical, Usage, Profile.

To measure interactions with, and how you share our content on social networks.

Necessary for our legitimate interests (to allow users to click through to, follow and like, or share our content on social media).  Data is collected by social media platforms when users use their share, like and follow buttons. For access to this information, or to opt out, users can adjust their account settings on the relevant platforms.

To target social advertising to users that have previously visited our website and shown interesting in our products and services.

Necessary for our legitimate interests (to define customer types and serve relevant messaging to users that are interesting in our products & services).  No Identity or contact data is used in this process. Users can opt out of processing in this way by blocking cookies.

In order to allow functionality from social media networks such as Twitter and Facebook, third party cookies are used on the Coffee Cup Solutions website. We have no control over these third party cookies. To find out more about any third party cookie it is advisable to visit the respective site and to review their individual cookie policy.

Data Acquisition

Coffee Cup Solutions purchases specifically collated lists of businesses and individuals who could benefit from our products and services. Coffee Cup Solutions processes your personal information when it is in our legitimate interest to do so and when these interests are not overridden by your data protection rights. Prior to using Legitimate Interest, we have undertaken a Legitimate Interests Assessment and a Data Protection Impact Assessment. The Legitimate Interest is our interest in offering products and services which are better suited to your requirements. So, by processing your personal data, you are more likely to receive communications from us about products and services that are relevant to your role, and we have taken steps to ensure the processing is very unlikely to have an adverse impact on your privacy. We are careful not to process any sensitive or special categories of personal information, and restrict data processing to corporate (B2B) data. If you object, please tell us on the phone or reply to an email we’ve sent you or email [email protected]

The rights of Users

Users may exercise certain rights regarding their Data processed by Coffee Cup Solutions.

In particular, Users have the right to do the following:

– Withdraw their consent at any time.Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.

– Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.

– Access their Data. Users have the right to learn if Data is being processed by Coffee Cup Solutions, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.

– Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.

– Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, Coffee Cup Solutions will not process their Data for any purpose other than storing it.

– Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from Coffee Cup Solutions.

– Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine-readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User’s consent, on a contract which the User is part of or on pre-contractual obligations thereof.

– Lodge a complaint.Users have the right to bring a claim before their competent data protection authority.

Please email [email protected]com if you would like to carry out any of the above.

You also have the right to lodge a complaint with the information Commissioners Office (ICO) if you feel that we have not complied with GDPR requirements regarding your personal data.  They can be contacted on 0303 123 1113.  More information is available here: https://ico.org.uk/concerns/.

Details about the right to object to processing

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in Coffee Cup Solutions or for the purposes of the legitimate interests pursued by Coffee Cup Solutions, Users may object to such processing by providing a ground related to their particular situation to justify the objection.

Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether Coffee Cup Solutions is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

How to exercise these rights

Any requests to exercise User rights can be directed to Coffee Cup Solutions through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by Coffee Cup Solutions as early as possible and always within one month.

Additional information about Data collection and processing

Legal action

The User’s Personal Data may be used for legal purposes by Coffee Cup Solutions in Court or in the stages leading to possible legal action arising from improper use of coffeecupsolutions.com or the related Services.
The User declares to be aware that Coffee Cup Solutions may be required to reveal personal data upon request of public authorities.

Additional information about User’s Personal Data

In addition to the information contained in this privacy policy, coffeecupsolutions.com may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, coffeecupsolutions.com and any third-party services may collect files that record interaction with coffeecupsolutions.com (System logs) use other Personal Data (such as the IP Address) for this purpose.

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from Coffee Cup Solutions at any time. Please see the contact information at the beginning of this document.

How “Do Not Track” requests are handled

Coffeecupsolutions.com does not support “Do Not Track” requests.
To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy

Coffee Cup Solutions reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page and possibly within coffeecupsolutions.com and/or – as far as technically and legally feasible – sending a notice to Users via any contact information available to Coffee Cup Solutions. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.

Should the changes affect processing activities performed on the basis of the User’s consent, Coffee Cup Solutions shall collect new consent from the User, where required.

Definitions and legal references

Personal Data (or Data)

Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Usage Data

Information collected automatically through coffeecupsolutions.com (or third-party services employed in coffeecupsolutions.com), which can include: the IP addresses or domain names of the computers utilized by the Users who use coffeecupsolutions.com, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment.

User

The individual using coffeecupsolutions.com who, unless otherwise specified, coincides with the Data Subject.

Data Subject

The natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor)

The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of coffeecupsolutions.com. The Data Controller, unless otherwise specified, is Coffee Cup Solutions of coffeecupsolutions.com.

Coffeecupsolutions.com

The means by which the Personal Data of the User is collected and processed.

Service

The service provided by coffeecupsolutions.com as described in the relative terms (if available) and on this site/application.

European Union (or EU)

Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

Cookies

Small sets of data stored in the User’s device.

Legal information

This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).

This privacy policy relates solely to coffeecupsolutions.com, if not stated otherwise within this document.