1.1. The following definitions apply to these Conditions.
Authorised Users: those employees, agents and independent contractors of the Customer who are authorised by the Customer to use the Services.
Customer: means the Customer identified in the first Statement of Work.
Customer Data: any information that is provided by the Customer to the Supplier as part of the Customer’s use of the Services, including any information derived from such information.
Data Controller: has the meaning given to that term in the Data Protection Legislation.
Data Processor: has the meaning given to that term in the Data Protection Legislation.
Data Protection Legislation: means the Data Protection Act 1998 as may be amended or replaced, including in relation to the implementation of GDPR.
DPA: the Data Protection Act 1998 as may be amended or re-enacted.
Effective Date: means the last date of signature of the Contract.
Equipment: any equipment which the Supplier agrees to purchase for and sell to the Customer as part of the Services as specified in the applicable Statement of Work.
GDPR: means the General Data Protection Regulation (2016/679/EU).
Intellectual Property Rights: patents, rights to inventions, copyright and related rights, trademarks, trade names, domain names, rights in goodwill or to sue for passing off, rights in designs, rights in computer software, database rights, moral rights, rights in confidential information and any other intellectual property rights, whether registered or unregistered and all similar or equivalent rights or forms of protection in any part of the world.
Personal Data: has the meaning given to that term in the DPA.
Service Levels: the service levels for any of the Services as may be set out in the applicable Statement of Work
Services: the IT support, monitoring and management services, to be provided by the Supplier under the Contract as set out in the applicable Statement(s) of Work.
Software: any third-party software applications which the Supplier agrees to provide as part of the Services.
Statement of Work: means the applicable statement of work document setting out the details of the Services to be provided under the Contract, the first of which is set out on the signature page of the Contract.
Supplier: Coffee Cup Solutions Limited, a company incorporated in England with company number 08905462 and having its registered office at Unit 3, Millars Brook, Wokingham, Berkshire, RG41 2Ad
Term: means the term of this Agreement as described in Condition 2.
- COMMENCEMENT AND DURATION
2.1. This Contract shall commence on the Effective Date and shall continue, unless terminated earlier in accordance with Condition 11 until either party gives to the other party written notice to terminate. Such notice shall be served no earlier than the first anniversary of the Effective Date.
- STATEMENT OF WORKS AND SUPPLY OF SERVICES
3.1. Each Statement of Work shall be signed by both parties and be substantially in the form set out in the Statement of Work set out on the signature page of the Contract.
3.2. Each Statement of Work shall be part of the Contract and not form a separate agreement to it.
3.3. The Supplier shall use reasonable endeavours to meet any performance dates for the Services specified in each Statement of Work or notified to the Supplier by the Customer, but such dates shall be estimates only and time for performance by the Supplier shall not be of the essence of this Contract.
3.4. The Customer shall cooperate with the Supplier in all matters relating to the Services.
3.5. If the Suppliers performance of its obligations under this Contract is prevented or delayed by any act or omission of the Customer, the Supplier shall not be liable for any costs, charges or losses sustained or incurred by the Customer that arise directly or indirectly from such prevention or delay.
3.6. In providing the Services, the Supplier shall:
(i) perform the Services with reasonable care, skill and diligence in accordance with the Supplier’s industry, profession or trade; and
(ii) ensure that the Services conform with all descriptions and specifications set out in the applicable Statement of Work;
(iii) use all reasonable endeavours to meet any Service Levels agreed in a Statement or Work.
3.7. Maintenance work will normally be carried out at times agreed between the parties. The Supplier may interrupt the Services outside normal business hours for maintenance provided that it has given the Customer reasonable notice. The Supplier shall at all times endeavour to keep any service interruptions to a minimum.
3.8. The Supplier is not responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks and facilities, including the internet, and the Customer acknowledges that the Services may be subject to limitations, delays and other problems inherent in the use of such communications facilities.
3.9. The Supplier does not warrant that the Customer’s use of the Services will be uninterrupted or error-free; or that the Services, and/or the information obtained by the Customer through the Services will meet the Customer’s requirements.
4.1. Quality of Equipment: The Customer acknowledges that the Supplier is not the manufacturer of any Equipment that may be provided as part of the Services. Where Equipment is provided the Supplier will, to the extent possible, provide the benefit of any manufacturer’s guarantee and/or warranty to the Customer in relation to that Equipment. All other warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this Contract.
4.2. Title to Equipment: Title in the Equipment shall pass to the Customer on payment to the Supplier of the agreed price for that Equipment.
- CUSTOMER OBLIGATIONS
5.1. The Customer shall ensure that the Authorised Users use the Services in accordance with the Contract and shall be responsible for any Authorised User’s breach of this Contract.
5.2. The Customer shall obtain and shall maintain all necessary licences, consents, and permissions necessary for the Supplier, its contractors and agents to perform their obligations under this Contract, including without limitation the Services.
6.1. All Software provided under the Service is provided subject to the terms of the third-party licensor/owner of the Software. The Customer shall comply with all such third-party terms in relation to the Software, and the Customer shall indemnify and hold the Supplier harmless against any loss or damage which it may suffer or incur as a result of the Customer’s breach of such third party terms howsoever arising.
- PRICE AND PAYMENT
7.1. Pricing Conditions: The price for Equipment shall be the price set out in the applicable Statement of Work or as agreed separately in writing between us (“Equipment Price”) and shall be paid prior to delivery to the Customer. The fees for the Services are set out in the applicable Statement of Work (the “Fees”) and shall be paid monthly in advance. The Seller reserves the right to increase the Fees during the Term. but no more than one increase per Services type in any twelve (12) month period during the Term.
7.2. The Supplier reserves the right to increase the Fees if the Customer makes any changes to the Services specified in the applicable Statement of Work. The Supplier also reserves the right to instigate a change freeze during notified holiday period times, in keeping with standard industry practice.
7.3. Failure to make any payment under the Contract on time shall be considered a material breach of the Contract.
7.4. Without prejudice to any other right or remedy that it may have, if the Customer fails to pay the Supplier in accordance with this Condition 7, the Supplier may:-
(i) charge interest on such sum from the due date for payment at the annual rate of 5% above the base rate from time to time of the Bank of Scotland, accruing on a daily basis and being compounded quarterly until payment is made, whether before or after any judgment and the Customer shall pay the interest immediately on demand; and
(ii) suspend all Services and supply of Equipment until payment has been made in full.
7.5. All sums payable to the Supplier under this Contract shall become due immediately on its termination, despite any other provision. This Condition 7.5 is without prejudice to any right to claim for interest under the law, or any such right under this Contract.
7.6. Exclusions and Additions: Unless otherwise agreed in writing, the Fees and Equipment Price exclude any applicable taxes. If applicable, Value- Added Tax (or any tax or governmental levy imposed in any relevant jurisdiction) shall be added to the Fees and Equipment Price.
- CUSTOMER DATA
8.1. The Supplier shall follow its archiving and security procedures for Customer Data.
8.2. The Supplier shall promptly notify the Customer in writing of any loss or damage to the Customer Data. In the event of any loss or damage to Customer Data, the Customer’s sole and exclusive remedy shall be for the Supplier to use reasonable commercial endeavours to restore the lost or damaged Customer Data from the latest backup of such Customer Data. The Supplier shall not be responsible for any loss, destruction, alteration or unauthorised disclosure of Customer Data caused by any third party (except those third parties subcontracted by the Supplier to perform services related to Customer Data maintenance and back-up).
8.3. If the Supplier processes any Personal Data on the Customer’s behalf when performing its obligations under this Contract, the parties record their intention that the Customer shall be the Data Controller and the Supplier shall be a Data Processor and in any such case:
(i) the Supplier shall process the Personal Data only in accordance with the terms of this Agreement and any lawful instructions reasonably given by the Customer from time to time;
(ii) all individuals involved in the provision of the Services on behalf of the Supplier are subject to appropriate obligations of confidentiality;
(iii) the Supplier warrants that the provision of the Services includes the implementation of sufficient technical and organisational measures to ensure an appropriate level of security in relation to the processing of Personal Data as required by Article 32 of GDPR;
(iv) the Supplier shall as far as is possible and proportionate in relation to the nature of the processing, implement technical and organisation measures that assist the Customer with its obligations in relation to the exercise of data subject’s rights as described in Chapter III of GDPR;
(v) the Customer acknowledges that the Supplier is authorised to transfer Personal Data to a third party technology partner which the Supplier has engaged, or may engage, in relation to any discrete element which is comprised within the Services (a “Third Party Provider”) on condition that any such transfer and engagement will be in accordance with Data Protection Legislation;
(vi) the Supplier shall ensure that any engagement of a Third Party Provider shall be on terms which are no less protective of the Personal Data than the terms of this Agreement, and the Supplier shall remain fully liable to the Customer for the performance of a Third Party Provider’s obligations;
(vii) the Supplier shall notify the Customer without undue delay after becoming aware of any breach of Data Protection Legislation relating to the Personal Data. Such notification shall:
- include information on the nature of the breach and the data involved;
- describe the categories and approximate number of individuals concerned and the likely consequences;
- describe the measures taken or proposed to be taken to address the issue; and
- provide contact detail for the Customer to obtain more information on the issue;
(viii) the Supplier shall, at the choice of the Customer, delete or return all Personal Data to the Customer when the provision of the Services has been concluded, except where the Supplier is required to retain any such Personal Data under any separate legal obligation;
(ix) the Supplier shall make available to the Customer such information as the Customer may reasonably request in relation to demonstrating
compliance with Data Protection Legislation, and shall participate in audits and inspections where reasonably requested by the Customer in relation to the demonstration of such compliance;
(x) the Customer acknowledges and agrees that the Personal Data may be transferred or stored outside the EEA or the country where the Customer and the Authorised Users are located in order to carry out the Services and the Supplier’s other obligations under this Agreement subject to appropriate safeguards being in place as required under Data Protection Legislation;
(xi) the Customer shall ensure that the Customer is entitled to transfer the relevant Personal Data to the Supplier so that the Supplier may lawfully use, process and transfer the Personal Data in accordance with this Contract on the Customer’s behalf; and
(xii) the Customer shall ensure that the relevant third parties have been informed of, and have given their consent to, such use, processing, and transfer as required Data Protection Legislation.
- LIMITATION OF LIABILITY.
9.1. The Supplier shall not be liable for any claims, losses, liabilities, expenses or damages arising from:
(i) any damage caused by errors or omissions in any information or instructions provided to the Supplier by the Customer in connection with the Services, or any actions taken by the Supplier at the Customer’s direction; or
(ii) negligence on the part of any person other than the Supplier.
9.2. The Supplier shall not be liable for any special, indirect, incidental, consequential or exemplary loss or damage, including loss of profit, business, contracts or goodwill or increased costs of working, whether notice of the likelihood of such damage is given to the Supplier and whether arising, without limitation, through breach of contract, negligence, strict liability in delict, warranty, or statutory duty, which the Customer may sustain in connection with the Contract.
9.3. The Supplier shall not be liable for any claims, losses, liabilities, expenses or damages arising from:
(i) misuse of the Equipment, including without limitation improper use of the Equipment, use for purposes which are not expressly indicated by the Supplier in writing as suitable for such Equipment;
(ii) negligence on the part of any person other than the Supplier;
(iii) improper storage or treatment of the Equipment or any part of the Equipment by the Customer or any subsequent user; or
(iv) loss or theft of the whole or any part of the Equipment.
9.4. Subject to Condition 9.5 below, the Supplier’s total liability to the Customer in respect of all other losses arising under or in connection with the Contract, whether in contract, negligence, breach of statutory duty, or otherwise, shall in no circumstances exceed the total amount paid by the Customer for the Services under the applicable Contract during the twelve (12) month period preceding the date on which the claim arose.
9.5. Nothing in these Conditions shall limit or exclude the Supplier’s liability for (i) personal injury or death resulting from any negligence of the Supplier or its employees, or (ii) any other liability which by law the Supplier cannot limit or exclude by law.
- INTELLECTUAL PROPERTY RIGHTS
10.1. All Intellectual Property Rights in the Services and Software are owned by, or validly licensed to, the Supplier. Any Software provided is provided solely in relation to the Customer’s use of the Services.
10.2. Unless otherwise agreed, where the Supplier carries out any development work as part of the Services (“Development Services”), all Intellectual Property Rights of the Supplier arising in relation to such Development Services shall, on payment of the Fees by the Customer, automatically transfer to the Customer without further formality to the extent permitted by applicable law.
11.1. Without prejudice to any other rights or remedies to which each party may be entitled, a party may terminate the Contract without liability to the other party if:
(i) the other party commits a material breach of any term of the Contract which breach is irremediable or (if such breach is remediable) fails to remedy that breach within a period of fourteen (14) days after being notified in writing to do so;
(ii) the other party becomes insolvent or;
(iii) the other party suspends or ceases, or threatens to suspend or cease, carrying on all or a substantial part of its business.
11.2. On termination or expiry of the Contract:
(i) all existing Statements at Work shall terminate automatically;
(ii) the Customer shall immediately pay to the Supplier all of the Supplier’s outstanding unpaid invoices and interest and, in respect of the Works supplied but for which no invoice has been submitted, the Supplier may submit an invoice, which shall be payable immediately on receipt;
11.3. Parties may agree specific termination rights for certain Services which will be set out if applicable in the relevant Statement of Work.
11.4. Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination of the Contract shall remain in full force and effect.
11.5. Termination shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination,
including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination.
12.1. Confidentiality: The Customer shall keep confidential and shall not without the prior consent in writing of the Supplier disclose to any third party any technical or commercial information acquired from the Supplier as a result of discussions, negotiations and other communications between the Customer and the Supplier in relation to the Services.
12.2. Entire Agreement: The Contract shall be governed in all respects by these Conditions. The Supplier shall not be bound by any terms or conditions set out in any other order form, documents or correspondence of the Customer. These Conditions shall supersede and prevail over any other terms and conditions stipulated or referred to by the Customer, and no addition, alteration or substitution of these Conditions will bind the Supplier or form part of any Contract, unless expressly accepted in writing by an authorised officer of the Supplier.
12.3. Force Majeure: The Supplier shall not be responsible or liable for any loss or damage whether direct, indirect or consequential, arising from any delay or default in the performance of any of the Supplier’s obligations in terms of these Conditions where such delay or default arises as a result of any circumstances or conditions beyond the reasonable control of the Supplier. The Supplier shall be entitled to terminate the Contract without liability to the Customer in the event that the ability of the Supplier to deliver the Services is delayed, hindered or prevented by circumstances beyond its reasonable control.
12.4. Waiver of Rights: No failure or delay by the Supplier to exercise any right or remedy provided under this Contract or by law shall constitute a waiver of that or any other right or remedy, and the single or partial exercise of such right or remedy shall not prevent or restrict the further exercise of that or any other right or remedy.
12.5. Invalidity: The invalidity in whole or in part of any of these Conditions shall not affect the validity of any other provision.