IT Support Helpdesk

We manage your IT systems so you don’t have to

Getting help with IT related issues can seem like a burden at times, and it really shouldn’t be. We have a ticket system, but it’s not how we like to work. When you have a problem it should be fixed right away. The majority of our IT support issues are fixed in under 5 mins of being reported.

Our monthly IT support contracts come with access to our live support help-desk who with just a click of a button on the users desktop will connect in and fixed your problem then and there. No waiting, very little time lost which leaves you free to run your company.

Not only that, but we also do preventative monitoring, your systems are monitored by our support team 24 hours a day 7 days a week, feeding back on problems or issues that may pop up before you know about it. Quite often we can fix the problem before you’re even aware you have it.

Why is it important to have a maintenance contract?

Technology hardware is the backbone of modern business today. However, improperly installed and maintained components can keep you out of the loop, and lose you money. Here at Coffee Cup we have over 25 years’ experience supporting mission critical systems. We know how important your IT systems are to a modern-day business. By having one of our maintenance contracts, you can forget about how, why and if your systems are working and continue to work uninterrupted whilst we keep a watchful eye over your office.