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Phone0118 38 42 175
Address: 12b Oaklands Business Centre, Oaklands Park, Wokingham, RG412FD
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IT Support Helpdesk

Starting from just one user

IT Support Helpdesk

A friendly UK based IT Support Helpdesk available to offer support to your team. Offering the full spectrum from just first line support all the way to full problem resolution

Friendly, knowledgeable UK team

Preventative monitoring and fixes

Full patch management

Free quotations and assessment

24x7 Monitoring

Proactive suggestions and feedback

Live chat, phone and ticket service

Average resolution time < 5mins

Out of hours Windows updates

Flexible service tailored to you

Remote and Onsite support

Time bank and unlimited support options

We manage your IT systems so you don’t have to

Getting help with IT related issues can seem like a burden at times, and it really shouldn’t be. We have a ticket system, but it’s not how we like to work. When you have a problem it should be fixed right away. The majority of our IT support issues are fixed in under 5 mins of being reported.

 

Our monthly IT support contracts come with access to our live support help-desk who with just a click of a button on the users desktop will connect in and fixed your problem then and there. No waiting, very little time lost which leaves you free to run your company.

 

Not only that, but we also do preventative monitoring, your systems are monitored by our support team 24 hours a day 7 days a week, feeding back on problems or issues that may pop up before you know about it. Quite often we can fix the problem before you’re even aware you have it.

Why is it important to have a maintenance contract?

Technology hardware is the backbone of modern business today. However, improperly installed and maintained components can keep you out of the loop, and lose you money. Here at Coffee Cup we have over 25 years’ experience supporting mission critical systems. We know how important your IT systems are to a modern-day business. By having one of our maintenance contracts, you can forget about how, why and if your systems are working and continue to work uninterrupted whilst we keep a watchful eye over your office.

To get started with a no obligation quote give us a call on 0118 38 42 175 or use our contact form