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Preventative VS Reactive Maintenance

Preventative VS Reactive Maintenance

IT support comes in a variety of flavours but most cases can be split between preventative vs reactive. This short blog post lets you know the differences between the two.

Preventative maintenance

Preventative work is carried out in the background and is designed to ensure that you keep on working and fix potential issues before they crop up.

  • It sounds simple, but one of the main ways to keep your system running is to keep up to date with your operating systems updates and patches. Be it Windows Updates for desktops, servers or mac updates.
  • On top of that and just as important is anti virus and anti malware tools. First of all you need to make sure you have them, but that’s not the be all and end all. Regular scans and updates are just as important.
  • Remove temporary files often. Simple as that.
  • Defrag your non SSD hard drives weekly. Most hard drives have spinning platters, with data stored in different places around that platter. When your computer writes data to your drive, it does so in “blocks” that are ordered sequentially from one side of the drive’s platter to the other. Fragmentation happens when those files get split between blocks that are far away from each other. The hard drive then takes longer to read that file because the read head has to “visit” multiple spots on the platter. Defragmentation puts those blocks back in sequential order, so your drive head doesn’t have to run around the entire platter to read a single file.

Here at Coffee Cup we deal with all the above for our support maintenance contracts for desktops, laptops and servers all included at no extra cost with our monthly IT support contracts. All you have to do is let us know a day once a week where you can leave your devices on over night and we’ll take care of the rest.

Reactive maintenance

Reactive maintenance is dealing with issues as they come up, for example a printer misbehaving, dealing with networking issues or something as simple as Microsoft Word isn’t playing ball. These can’t be prevented most of the time so it’s important that they’re looked at straight away when they appear. Our average resolution time for these issues is under 3 minutes.

We work a bit differently than a lot of IT support companies, we’re not a big fan of support tickets that take weeks to be resolved. We’re all about the here and now, that’s why our support team is available on the phone or live chat instantly. We’ll work on your issue straight away too.

Who looks after your IT infrastructure?  Give us a call on 0118 38 42 175 or email us at [email protected] to see how we can help keep you working with no interruptions!

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